Frequently Asked Questions
Answers to most common questions about privacy, orders, shipments, and payments.
General
Yep. As long as you’re 21 or over, you’re good.
We run deals all the time. Sign up for our email list and you'll be the first to know.
If it hasn't shipped yet, yes. Email us ASAP - we move quick around here.
Not yet, but it’s on our list. Because yes, a gift card for this kind of thing is a legendary move.
Orders & Shipping
Right now, we’re keeping it stateside. If you’ve got a U.S. address, we’ve got you covered.
Most orders hit the road within 1-2 business days. After that, it’s usually 2-5 days to your door, depending on where you live.
Yes! We use generic, unlabeled packaging to avoid any embarrassment when picking up your new best friend.
You bet. The moment your order ships, we’ll hit you with a tracking number so you can watch it like a hawk.
Not yet, but we’re working on it. Stay tuned.
Payments & Billing
We take all the big ones: Visa, MasterCard, AmEx, Discover, Amazon Pay, Apple Pay, Google Pay and Shop Pay.
Nope. Your charge will show under a super generic business name. Nobody’s side-eyeing your bank statement.
Locked down tight. We use encrypted, industry-standard security so your info stays yours.
Not right now, but if enough of you ask for it, we’ll make it happen.
Returns & Refunds
For health and safety reasons, we can’t take back opened toys. But if it’s defective or damaged, we’ve got you covered.
If it’s unopened and in the original packaging, sure - within 30 days.
Shoot us an email with a pic. We’ll sort it out fast.
Give it 5-7 business days once we confirm the return.
Privacy
Like Fort Knox. We don’t sell, share, or mess around with your data.
Never. Your info stays with us, period.
We collect the basics to ship your order and keep you in the loop, nothing more.